Allergy Policy

Allergy Policy for Bournemouth Eats

If you or someone you’re ordering for has a food allergy or intolerance, it is essential to contact the restaurant directly to check whether your chosen food is suitable before placing your order. You can reach the restaurant via the contact details provided on their Bournemouth Eats page. If you are unable to confirm the suitability of a dish with the restaurant, we recommend not placing or cancelling your order.

Please see below for additional information regarding Bournemouth Eats’ allergy policies.

Why can’t Bournemouth Eats guarantee my meal is suitable for my allergies or intolerances?

We wish we could, but all meals are prepared by the restaurants listed on our platform. Bournemouth Eats does not cook or handle the food, so we cannot guarantee any dish’s suitability for specific dietary requirements. The restaurants themselves are the best people to answer questions about the ingredients they use, how they prepare meals, and whether shared equipment like fryers or grills might be used, potentially introducing allergens into the dish.

Why should I contact the restaurant if I have a food allergy or intolerance? Why can’t Bournemouth Eats check for me?

Because your health is our priority, and only the restaurant can provide accurate and up-to-date information about their food. Restaurants may change ingredients or preparation methods at any time, and we do not want to provide outdated or inaccurate information that could put you at risk. The only way to ensure the food is suitable for your needs is to speak directly with the chef or restaurant staff.

How does Bournemouth Eats ensure menu information is accurate?

When a restaurant joins Bournemouth Eats, they provide up-to-date menu information, which we display on their dedicated page. Restaurants are required to inform us of any changes to their menu, but we encourage customers with allergies or intolerances to always confirm details directly with the restaurant as a precaution.

How do I contact a restaurant?

You can find contact details for each restaurant on their Bournemouth Eats page.

PLEASE DO NOT PROVIDE ALLERGEN INFORMATION TO BOURNEMOUTH EATS CUSTOMER SERVICE STAFF. ONLY THE RESTAURANT CAN CONFIRM WHETHER YOUR FOOD IS SUITABLE.

Are restaurants required by law to provide allergen information?

Yes, food businesses are legally required to provide allergen information for their dishes. This is often done through direct communication with their staff. We encourage you to contact the restaurant directly to confirm allergen information and ensure your chosen meal is suitable before placing an order.

How does Bournemouth Eats help restaurants comply with allergen laws?

We work closely with our restaurant partners to ensure they understand and comply with food hygiene laws, including their obligations to customers with allergies and intolerances. We also provide guidance to help them deliver the best possible service to all customers.

I have more questions about food allergies – what should I do?

If you have additional questions or concerns about allergies or intolerances, we strongly recommend contacting the restaurant directly. They are the only source of reliable and accurate information about their food preparation and ingredients.

Your safety is our priority. Always speak directly with the restaurant to ensure your meal is safe to consume.