Terms & Conditions

Terms and Conditions for Bournemouth Eats

Effective Date: 2/12/2024

Welcome to Bournemouth Eats (https://bournemoutheats.food). By using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order. If you do not agree with these terms, please do not use our service.

1. About Bournemouth Eats

Bournemouth Eats is an online platform that connects customers with local restaurants. We act as a facilitator, allowing you to place orders directly with restaurants listed on our website. Bournemouth Eats does not prepare or deliver food and is not responsible for the quality, safety, or fulfilment of any orders.

For issues regarding your order, including food preparation, delivery, or quality, you must contact the restaurant directly.

2. Service Availability

Our service is only available to users residing within delivery areas covered by the restaurants listed on our platform. Operating hours, menu items, and delivery availability are determined by the individual restaurants.

We do not guarantee the uninterrupted availability of the website and may temporarily suspend the service for maintenance or updates without prior notice.

3. Placing an Order

a. Order Process

• When placing an order, you agree to provide accurate and complete information, including your delivery address and contact details.
• Orders are confirmed only after the restaurant accepts them. You will receive a confirmation email or notification once your order is accepted.
• Bournemouth Eats does not guarantee the availability of any menu items listed on our website.

b. Payment

• Only card payments are accepted on Bournemouth Eats. All payments are processed securely through our payment provider.
• By placing an order, you authorise Bournemouth Eats to charge your payment card for the total amount, including applicable fees.

4. Pricing and Payment

• Prices displayed on Bournemouth Eats are set by the individual restaurants and may include additional charges such as delivery fees.
• While we strive to ensure accuracy, errors in pricing or descriptions may occur. In such cases, the restaurant will contact you directly to confirm or cancel the order.
• All payments must be made at the time of placing the order. Orders without valid payment will not be processed.

5. Delivery

• Delivery services are provided by the individual restaurants or their chosen couriers. Delivery times are estimates and may vary due to factors such as traffic or weather conditions.
• Bournemouth Eats is not responsible for delays, missed deliveries, or any issues arising during the delivery process. For such matters, please contact the restaurant directly.

6. Cancellations and Refunds

• Once an order has been accepted by a restaurant, cancellations may not be possible. Contact the restaurant directly to discuss any cancellation requests.
• Refunds are issued solely at the discretion of the restaurant. Bournemouth Eats does not process refunds or mediate disputes between customers and restaurants.

7. User Conduct

By using Bournemouth Eats, you agree to:

• Use the website only for lawful purposes.
• Refrain from submitting false, misleading, or inappropriate information.
• Respect the intellectual property rights of Bournemouth Eats and its partners.

We reserve the right to suspend or terminate your access to the website if we suspect misuse or violation of these terms.

8. Limitation of Liability

• Bournemouth Eats acts solely as a platform connecting customers with restaurants. We are not liable for any issues related to food preparation, delivery, or the accuracy of restaurant information.
• To the fullest extent permitted by law, Bournemouth Eats disclaims all liability for any indirect, incidental, or consequential damages arising from your use of the website or services.

9. Third-Party Links

Our website may contain links to third-party websites, including restaurant websites. We are not responsible for the content or practices of these external sites. Use them at your own risk.

10. Privacy Policy

Our collection and use of personal information are governed by our Privacy Policy. By using our service, you consent to the practices described in the Privacy Policy.

11. Changes to Terms and Conditions

Bournemouth Eats reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our service constitutes acceptance of the revised terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Bournemouth Eats
Email: christina@bournemoutheats.food
Phone: 01724 376 002
Address: 94-96 Oswald Road Scunthorpe DN15 7PA

Thank you for using Bournemouth Eats! We hope you enjoy the convenience of connecting with your favourite local restaurants.