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Important information about allergens and dietary requirements when ordering food through Bournemouth Eats
If you have any food allergies, intolerances, or specific dietary requirements, you MUST contact the restaurant directly before placing your order.
Do not place an order if you cannot obtain the allergy and ingredient information you need to make a safe food choice.
Bournemouth Eats is a platform that connects customers with local restaurants and food providers. We facilitate orders but do not prepare, handle, or have direct control over food preparation.
We cannot guarantee that any food item is free from allergens as we rely on information provided by individual restaurants and food establishments.
Each restaurant and food provider on our platform is responsible for:
As someone with food allergies or dietary requirements, please:
The 14 major allergens that must be declared in the UK include:
Even if a dish doesn't contain a specific allergen as an ingredient, cross-contamination can occur during food preparation, cooking, or packaging.
Shared equipment, cooking surfaces, oils, and preparation areas may contain traces of allergens from other dishes prepared in the same kitchen.
If you experience an allergic reaction after consuming food ordered through our platform:
If you have questions about our allergy policy or need to report an allergy-related incident, please contact our customer support team.
For immediate food safety concerns, please also contact your local council's environmental health department.
Last updated: January 2025
This policy applies to all orders placed through the Bournemouth Eats platform.